Store Experience Leader: Elevate Customer Care & Ops

Sainsbury’s Group in Bolton is seeking a Customer Experience Manager to oversee the store’s end-to-end customer journey from checkout to back-of-house, ensuring we meet our commitments and service standards. You will manage front-end operations, drive the petrol station (if applicable), and lead a team to deliver outstanding service.

You will shape performance, coach colleagues, handle disciplinary matters, and schedule and pay, stepping in to run the store when required.

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