Support Manager (UK & AU) – Hybrid, Lead & Scale

ThinkSmart, Newcastle, is seeking a Support Manager to lead our UK and Australia support teams from a hybrid base in Newcastle. You’ll deputise for the Head of Support and shape how we deliver world-class service as we scale.

Lead six agents across two time zones, own service quality, handle escalations, manage UK/Australia rotas, and convert desk data into actionable insights to reduce repeat contacts.

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