Customer Service Assistant – Bexleyheath, London
Job Type: Full time
Reporting to: Customer Service Team Lead
Based: Bexleyheath
Working Hours: Variable Working Hours, 40 hours per Week. Variable hours Monday – Friday 8 am – 8 pm
This is a full time position based at our head office in Bexleyheath.
Here at The NRG GYM we believe we are simply the best in our industry! Our amazing teams have skills, abilities and can-do attitudes that make this a great place to work!
We have strong, embedded values and an easy-going culture which ensures we put our people first.
Due to the doubling the size of the company, we are now on the lookout for a Customer Service Assistant to join our amazing Operations Team.
What you need to know about us…
- To our members we’re the leading health and fitness within our target areas.
- To our teams we are fun, friendly, engaging and inclusive.
- We challenge our limits and push ourselves to impact positive change with our goals and initiatives.
- We take steps into new areas with a real and authentic purpose – It’s our mission to break down barriers to fitness.
That’s what you’re looking for right?
What you need to know about the role…
This is an amazing opportunity to join us in a period of growth and development.
Main job activities would include:
- Resolving member queries
- Deliver excellent customer experience in line with the operational member service plan.
- Deliver customer service that puts the member at the forefront, but always keeps the business interests in mind.
- Enthusiastically engage with members and prospective members online where needed.
- Escalate issues to management proactively.
- Engage in supporting the Team Leaders with ways to improve systems, processes & efficiencies.
- Support the operations team with requests, member support and additional support where required.
Now let us tell you what we are looking for…
We’re looking for someone who is clearly able to demonstrate:
- Experience in working in a team environment working across multiple channels including digital (email and social media) & via phone occasionally.
- A proactive, can-do attitude and you’re up for the challenge.
- Strong communication skills, in particular written communication that ensures clear communication, reflective of the organisations Tone of Voice.
- You should be able to work well in a tight-knit team.
Being Customer centric
- You’re customer service centric – You know what good looks like & you are passionate about service delivery. You’re great with people
- You have good communication skills – you like writing and talking!
You’re very organised
- You can plan your workload effectively and manage multiple activities simultaneously.
- You meet deadlines and targets, and learn from mistakes.
You get stuff done
- You have a proactive can-do attitude with a track record in making things happen.
You thrive in fast paced environments
- You’re not fazed adapting to change.
- You’re confident about asking for help when you need it – we are here to support.
To enrich our great team, we are looking for a Customer Service Team Agent who embraces their role, the team and our culture.
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