Company: Imperial London Hotels

Apply for the Day Porter – Royal National Hotel – Bloomsbury, London

Location: London

Job Description:

Day Porter – Royal National Hotel – Bloomsbury, London

Role: Day Porter at The Imperial Hotel

Salary: 30,878 + Excellent BenefitsHours: 44 hours (4 on, 3 days off weekly rota, 12 hours shift, 8 am – 8 pm)

About The Role:

We are looking for a friendly and reliable Day Porter to join our Front Office team at the Royal National Hotel, part of the Imperial London Family of Hotels.

As a Day Porter, you will play a key role in ensuring our guests receive a warm welcome and outstanding service throughout their stay. Acting as one of the first points of contact, you’ll assist with luggage, provide directions and information, support the check-in process, respond to guest requests and work closely with colleagues across the hotel to deliver a memorable guest experience.

No two days are the same. From welcoming arrivals and assisting visitors to supporting hotel operations and helping maintain a safe, secure and presentable environment, you’ll be at the heart of our guest journey.

What We’re Looking For:

Experience providing excellent customer service in a guest-facing environment

Strong communication and interpersonal skills

Confidence handling guest enquiries and resolving issues professionally

Ability to work as part of a team and support multiple departments

Good spoken English for guest communication and safety purposes

Basic IT skills, including email and Microsoft Office

Flexible approach to working shifts, including weekends and public holidays

Ability to carry luggage and perform physical tasks throughout the shift

Desirable (Not Required but a Plus)

Previous experience as a Porter, Concierge, Security Officer or within a hotel environment

First Aid qualification

Additional language skills

What You’ll Get in Return:

28 days holiday, rising to 33 with length of service (including bank holidays)

Access to ILH Training Academy programmes, apprenticeships and supported study

Holiday Purchase Scheme

Complimentary uniform dry-cleaning, plus discounted personal dry-cleaning

Interest-free Season Ticket Loan

Workplace Pension

Team member flat rate and 50% friends and family hotel discount

50% discount across ILH F&B outlets

Discounted drinks at Blooms Caf

Employee-funded Health Cash Plan

Local Bloomsbury discounts

Early Pay access

Shopping discounts with selected retailers

Salary sacrifice schemes including nursery care, cycle to work and technology

Access to Mental Health First Aiders, wellbeing support and the Employee Assistance Programme

Plus many more employee benefits

About Us:

With nearly a 190-year legacy, our company combines the stability of a long-standing 7th generation family business with the innovation of a start up. We have big plans for growth, and we need someone who shares our excitement for the future whilst upholding our core values of positivity, care, collaboration, growth and pride.

We are the Imperial London Family of Hotels, a family-run company dedicated to rewriting the traditional hospitality mindset. We operate 8 hotels and 9 restaurants in the heart of Bloomsbury, London, and we believe that great hospitality starts with the right people.

So, if you’re ready to join an organisation where you can develop your career, make a difference every day and be part of an exciting future, we’d love to hear from you!

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Posted: October 15th, 2026