Support Engineer

Our client is a global provider of scientific solutions, helping laboratories around the world enable advancements in many areas such as pharmaceutical, food, environmental and healthcare.

We are looking for a Remote Service Engineer to join their team providing first line technical support to customers across the UK & Europe.

Remote Service Engineer – Key responsibilities will include:

• Provide first point of contact for HPLC, GC-MS instrument repairs, resolving issues via telephone and video call
• For any escalated issues you will work closely with the Field Service team helping to organise site visits and bringing them up to speed on the instrument issues
• Travel on-site with the Field Service teams for installations and training
• Identify areas for process / product improvement

Remote Service Engineer – To be considered for this position you will have/be:

• BSc, MSc in a relevant Scientific field
• Experience troubleshooting & maintaining complex scientific instrumentation
• Knowledge of HPLC, GC, MS instruments and associated software
• A minimum of 2 years’ experience in a scientific or field service environment
• Comfortable with occasional travel (~20%)
• Excellent communication skills and ability to work well with customers in challenging situations

This is a great opportunity to step into the world of Field Service and join a team that will provide you with extensive support, training and opportunities to grow your career.

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