Company: IT Professional Services Limited
Location:
Job Description:
IT Professional Services Limited seeks a Service Desk Lead to manage day-to-day delivery of the Service Desk and onsite support for a key customer. You will lead a team of analysts and site engineers, acting as the senior escalation point and operational owner of the service.
You will drive incident resolution, proactive communication, and adherence to agreed service standards while developing knowledge bases and coaching staff for continuous improvement.
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Posted: October 15th, 2026