Claims Support Call Handler
Customer Service Bolton Permanent Oct 13, 2026
Claims Support Call Handler
Full-Time, Permanent with a competitive salary and benefits
About the Role
We are currently recruiting a number of Claims Support Call Handlers to join a growing team in Bolton.
This is a customer-focused telephone role involving outbound warm calls only. You will be speaking with claimants who have already started a compensation claim, so there is no cold calling or sales activity involved.
You will guide customers through the next stages of their claim, ensuring all required information and evidence is gathered to progress their case efficiently.
Key Responsibilities
- Make outbound calls to customers who have already initiated a compensation claim.
- Verify and confirm claim details.
- Explain clearly what evidence and documentation is required to progress the claim.
- Guide customers through the claims process and answer any questions.
- Accurately record detailed notes and updates on the claims management system.
- Ensure customers understand the next steps and obtain confirmation that they wish to proceed with their claim.
- Deliver a professional and empathetic customer experience at all times.
What We’re Looking For
We are interested in speaking with candidates from customer-focused telephone-based environments, including:
- Call Centre Advisors
- Customer Service Advisors
- Claims Handlers
- Desktop Investigators
- Telesales Executives
- Sales Advisors
- Debt Collection Agents
- Complaint Handlers
- Contact Centre Agents
- Insurance Administrators
Skills & Experience
- Excellent communication and listening skills.
- Confident speaking with customers over the telephone.
- Strong attention to detail and accurate data entry skills.
- Ability to explain information clearly and professionally.
- Customer-focused with a proactive approach.
- Comfortable managing conversations and building rapport.
- Good IT skills and experience updating systems and records.
What You’ll Get
- Full training provided.
- Supportive team environment.
- Modern office environment based in Bolton.
- Hybrid working opportunities
If you enjoy speaking with customers, gathering information, and helping people progress their claims, we’d love to hear from you.
IND2
BH1421
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