Guest Experience & Quality Assurance Leader

Criterion Hospitality Ltd. seeks a Guest Experience & Quality Control Manager to own the guest experience and quality journey across the hotel portfolio.

You will lead proactive guest engagement, service recovery and online reputation management while coaching teams to raise standards. Based in our hotel portfolio, you will conduct inspections, audits and improvements, translating feedback into practical actions and reporting to the Head of Operations.

#J-18808-Ljbffr…