Sensory Audiology & Optical Recruitment is proud to be working in partnership with a long standing family run hearing and eye care company with a focus on customer care and excellent eyecare service.
What we’re looking for
We are seeking an experienced retail manager, ideally with a background in optics, audiology, or healthcare. You should possess strong leadership and people management skills, combined with a customer-first mindset and excellent communication abilities.
Commercial awareness is essential, along with a proactive, hands-on approach to solving problems and developing your team. Basic I.T. skills and familiarity with point-of-sale systems are also required.
If you thrive in a fast-paced, customer-focused environment and want to drive business performance, this role is for you.
What’s on offer:
- Competitive salary with performance-based incentives
- Opportunities for ongoing training, career progression and personal development
- The chance to lead and develop a supportive, passionate team
- A family-run company culture that values professionalism and a personal approach
- A rewarding benefits package including staff discounts and pension scheme
- 28 days annual leave including bank holidays (pro-rata)
- Generous staff discount scheme
Responsibilities
- Lead and motivate your team to consistently provide outstanding customer service
- Manage all branch operations, including meeting sales targets and driving business growth
- Oversee staff training, coaching and performance management
- Ensure every customer receives expert advice and the highest quality of care
- Oversee stock management, compliance, and day-to-day branch efficiency
- Support and collaborate with Optometrists and Hearing Aid Audiologists to maintain clinical excellence
- Engage with the local community to promote the branch and build strong customer relationships
- Maintain compliance with Company policies, health and safety standards and regulatory requirements
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