Customer Service Adviser

Repairs Administrator- Cardiff – 3 months -£16.42 per hour IMMEDIATE START

We are working with a local housing association which requires a Customer Service Adviser who will communicate with tenants and schedule and prioritise repairs to their properties in line with regulations and procedures.

• Role until the end of the year
• Potential for extension
• Immediate start available
• Based in Cardiff
• 35 hours a week

Key responsibilities:

• Deal with enquiries through different formats
• Triage the repairs based on priority and seriousness
• Liaise with tenants and maintenance to ensure the work is scheduled and completed in line with legislation

This is a role where an understanding of social housing would be beneficial, this is a role where good communication and organisation is essential and an understanding of housing legislation would be advantageousl. THIS IS AN ONSITE ROLE.

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