We’re looking for an experienced and commercially driven Business Development Executive to join our Mortgage Sales team in Jersey.
This is a relationship-focused role at the heart of our mortgage proposition. You’ll help generate profitable new mortgage business across our local and UK lending propositions by developing strong, sustainable relationships with brokers, introducers and other professional partners.
Acting as a key point of contact and mortgage subject matter expert, you’ll support brokers throughout the application journey, promote our products and proposition in the marketplace, and identify opportunities to grow and strengthen our intermediary relationships.
You’ll also play an important part in representing the Skipton International brand, delivering excellent outcomes for brokers and customers while supporting the wider Mortgage Sales team in achieving its commercial objectives.
Key Accountabilities
As a Business Development Executive, you will:
- Build, develop and maintain strong strategic relationships with brokers, introducers and other professional partners.
- Proactively identify opportunities to generate new mortgage business and support sustainable growth across local island and UK lending.
- Support brokers with mortgage applications, ensuring applications and supporting information are appropriately packaged before submission to Onboarding and/or Credit.
- Maintain proactive communication with brokers throughout the mortgage journey, setting clear expectations around requirements, next steps and timescales.
- Work collaboratively with Mortgage Sales, Onboarding, Credit and other internal teams to deliver an excellent broker and customer experience.
- Support existing customers with retention, further advance, product transfer and other mortgage enquiries where appropriate.
- Maintain a positive and visible market presence through broker meetings, business development activity, events, presentations and communications.
- Develop a strong understanding of the mortgage marketplace, keeping up to date with competitor activity, market developments and emerging opportunities, risks and challenges.
- Promote Skipton International’s mortgage proposition and enhance our reputation through every interaction with brokers, customers and professional partners.
- Champion positive customer and broker outcomes, including appropriately supporting brokers whose customers may be vulnerable or require reasonable adjustments.
- Maintain current knowledge of mortgage products, lending criteria, systems, regulation and relevant property markets.
- Embrace continuous improvement, change and knowledge sharing across the business.
- Maintain accurate and complete customer and broker records and protect customer confidentiality and data.
- Identify and escalation risks, incidents, complaints and control weaknesses appropriately, while complying with relevant policies, procedures and regulatory requirements.
- Support wider Mortgage Sales activity, projects and direct mortgage applications when required.
Requirements
To succeed in this role, you’ll bring a combination of mortgage expertise, commercial awareness and excellent relationship-management skills.
- Significant experience in mortgage sales and business development.
- A proven track record of delivering commercial targets and developing successful intermediary or broker relationships.
- Strong knowledge of mortgage products, lending criteria and intermediary distribution.
- Good understanding of the UK, Jersey, Guernsey and expatriate mortgage markets.
- Good understanding of financial services regulation, conduct risk, Anti-Money Laundering requirements and appropriate customer outcomes.
- Excellent verbal and written communication, presentation and relationship-management skills.
- Confidence engaging with brokers, customers and other external stakeholders.
- The ability to communicate complex or sensitive information clearly and effectively.
- Sound judgement with the ability to prioritise competing demands.
- The ability to work independently while collaborating effectively as part of a wider team.
- Experience across direct, broker, UK, Channel Island and expatriate mortgage channels.
- Knowledge of Jersey, Guernsey and UK property markets and conveyancing processes.
- Knowledge of relevant Channel Islands regulatory frameworks.
- Experience in strategic planning, proposition development or supporting change.
- Experience presenting complex information to senior stakeholders, governance forums or committees.
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