Customer Experience Manager – Lead Teams & Service Excellence

Sainsbury’s Group is seeking an experienced Customer Experience Manager to lead store operations from checkout to back of house, ensuring we deliver on our customer commitments. You will supervise the front end, and store operations including petrol if present, and drive performance.

You will manage a team, coach colleagues to deliver exceptional service, achieve KPIs, handle disciplinary matters, and stand in to run the store when needed to keep customers at the heart of every decision.

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