Company: Worthing Homes
Location: Worthing
Job Description:
Worthing Homes is seeking a Customer Experience Team Leader to coach and develop a high-performing team, delivering professional and compassionate service at first contact. You will lead performance development, quality assurance of calls and responses, and provide actionable recommendations to improve customer outcomes.
You will spend part of the week on coaching, but also handle escalations and complex inquiries, guiding the team to maintain a customer-focused culture and high standards.
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Posted: October 15th, 2026