Traveler-Centric CX & AI Analytics Lead

Tripadvisor is seeking a Customer Experience Improvement Lead to drive AI-driven analytics on traveler cancellations and friction, translating insights into strategic business actions. You will own a real-time, enterprise-grade CLRCA framework and work across product, policy, and operations to protect revenue and enhance traveler experience.

The role sits at the intersection of analytics and customer experience, requiring hands-on NLP/AI tooling, data storytelling, and cross-functional

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