Operations and Customer Experience Manager

Join this specialist travel company who are the leaders in adventure fundraising challenges. Dealing with all the operations and client management. Hybrid with their offices in London paying up to £43K.

Operations and Customer Experience Manager, Responsibilities

• Trip logistics: Manage suppliers, logistics, trip budgets
• Participant journey: Owning the journey from registration through fundraising and trip readiness to successful challenge completion and post-trip follow up
• Proactive support: Monitor cohort activity, challenge leader engagement and fundraising

Operations and Customer Experience Manager, Skills Required

• A hands-on travel operations manager with strong customer experience skills
• Alternatively strong groups operations experience
• Confident with systems and Excel

Additional Information

• Paying £33K – £43K depending on experience
• Hybrid 2 days in the office Mon and Thur
• Offices based central London
• Working Mon – Fri 09.00 – 17.30
• Able to take out of hours phone 4-5 weeks a year, allowance paid
• 24 days hol + bank holidays
• Free trip approx every 18 months

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