Job Title: Customer Service Representative Location: Bridgwater Hourly Rate: £12.87 per hour Working hours: Monday to Friday 9am-5pm (1 hour paid break) Job Type: Temporary (Opportunity to go permanent) About the Role HRGO Recruitment is currently recruiting for a Customer Service Representative to join our client, a leading retailer based in Bridgwater.
Our client supplies a wide range of tools, building materials, electrical products and plumbing essentials to customers across the UK and parts of Europe.
We are looking for a friendly, motivated and customer-focused individual who can deliver excellent service and act as a positive first point of contact for the business.
If you enjoy helping people, solving problems and working in a fast-paced environment, this could be the perfect opportunity for you!
Key Responsibilities
- Deliver excellent customer service by responding promptly and professionally to customer enquiries.
- Answer incoming calls and assist customers with a wide range of queries.
- Assess customer needs, make appropriate decisions and escalated issues when necessary.
- Manage telephone conversations while accurately updating customer records and maintaining relevant information.
- Liaise with internal teams and external stakeholders to resolve queries efficiently.
- Handle customer complaints professionally, working towards positive resolutions.
- Maintain a high standard of communication and ensure customers receive a helpful and reliable service.
What We’re Looking For
- Excellent communication and interpersonal skills.
- Experience handling a high volume of inbound calls.
- A calm, professional and positive approach, particularly when working under pressure.
- Strong organisational skills and the ability to multitask effectively.
- A collaborative attitude and the ability to work well as part of a team.
- The ability to build and maintain positive working relationships.
- A customer-focused mindset with a proactive approach to resolving problems.
Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).
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