Front-End Service Manager — Customer Experience Leader

B&M Retail Limited in Rayleigh is hiring a Customer Service Manager to lead a busy front-end team and deliver a brilliant shopping experience. This hands-on leadership role runs across days, evenings and weekends, guiding colleagues to fast, friendly service from store entry to exit.

You’ll drive service standards, manage cash processes with accuracy, handle customer queries confidently, and motivate a team to meet KPIs.

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