We are currently seeking a HSS Security Service Engineer to work from our busy Hainault Office. Reporting directly to the regional Operations Manager, the role will entail the service and maintenance of Security Systems, access IP CCTV and VMS Platforms.
The Role
Attend and undertake servicing of security systems, access, IP CCTV and VMS Platforms
Attend sites and undertake reactive fault-finding visits and maintenance of installed products
Understand specifications, drawings and design standards to ensure the systems are installed to the clients brief and standard
Solution finding and problem-solving mentality and methodology
Meet deadlines including predefined target times, first fix dates and PMV dates
Communicate clearly and concisely with the service team and management regarding customer issues or site problems
Carry out all paperwork and electronic reporting to the service team promptly
Present a professional appearance at all times
Active team member of on call service rota
Commercial awareness to ensure the job is delivered within the timescale allocated
The Candidate
Good timekeeping
Customer orientated
Ability to work as part of a team
Effective verbal and written skills
Requirements
Experience in servicing of security alarm systems, CCTV and Access
PMV delivery of inspections
Hold current qualifications or have relevant experience in security alarm systems
Full UK Driving Licence
Knowledge of Galaxy Intruder, IP CCTV & Access Control systems
Pacom equipment knowledge would be advantageous
Understanding of service delivery and current standards
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