The BelfryHotel & Resort is an award-winning destination with 450+ luxurious roomsand suites, a selection of vibrant restaurants and bars, versatile event andmeeting spaces and a relaxing leisure club and spa. Our three exceptional golfcourses – including the legendary Brabazon – are celebrated around the world.Whether you’re inspired by our iconic fairways, drawn to the tranquillity ofthe spa, excited by guest-facing roles, or energised by the work behind thescenes, you’ll find your place within our dynamic and welcoming team.
The Belfryhas undergone a major expansion and renovation with an investment of over £80million, marking an exciting chapter in our history. The resort has beentransformed with the addition of The Masters Suite, a stunning new event space,a state-of-the-art leisure club plus a host of other enhancements that elevatethe Belfry experience like never before.
We believein taking care of our team just as much as we do our guests. That’s why we werenamed in the 2026 Caterer’s Top 30 Best Places to Work and the Sunday Times Top10 Places to Work 2026.
Golf Shop
Our GolfShop team are experts in helping golfers of all abilities, providing advice,demonstrations, and a welcoming shopping experience that reflects the prestigeof The Belfry. Working here means being part of a dynamic, fast-paced retailenvironment where passion for golf meets outstanding customer service.
The base annual rate for this role is £27,639 per annum, plusservice charge.
About the role
As the retail supervisor,you will be responsible for supervising the organisation and delivery of thegolf retail operation within The Belfry. Taking ownership to deliver anexceptional retail and golf check-in experience to all customers. Ensuring allrevenue streams are maximised capitalising on revenue opportunities. Championing customer service by exceeding customers’expectations through consistently high professional standards of service.Ensuring compliance with health and safety regulations.
Key responsibilities of this role include:
- Lead by example by providing a warm welcome to clientele whilst striving to provide outstanding service. Maintaining consistent guest satisfaction through collating guest feedback and communicating this with the team, implementing changes or training where necessary
- Supporting the inventory controller on the retail stock operation by overseeing the receiving, handling, replenishment and stock taking of the inventory
- To directly deal with problems, enquiries andcomplaints from guests and members. Keeping the golf management team updatedwhere required.
- Implement regular and effective pre shiftbriefing and de-briefing sessions with the team.
- Supporting head professional with additional retail at the academy
- Oversee the custom fit after sales service liaising closely with the golfacademy team
- Further develop corporate merchandise offering and sales in collaborationwith golf sales team
About you
The ideal candidate will be experienced in golf retail either as part ofa Golf Club or standalone sports business and experienced in leading a teamwithin a busy retail environment. Youwill also be able to:
- Provide leadership,direction and support to the employees of the golf retail department to developa highly motivated and engaged team, who can deliver excellent standards ofservice in all areas
- Demonstrate exceptional customer service and communicationskills
- Be passionate about working in a high-quality retailenvironment that celebrates individual and team success
Learning & Development
We invest in our people through hands‑on coaching, mentoring, and a wide range of in‑housetraining, supported by our online learning hub, The Belfry Campus.Apprenticeships across multiple roles offer nationally recognisedqualifications, while our LEAD development programme supports careerprogression from entry level to senior leadership. We proudly promote fromwithin wherever possible, with clear development pathways to help you reachyour full potential.
Yourwellbeing matters. In partnership with The Burnt Chef Project, we offer mentalhealth support and funded counselling, alongside life assurance, 24/7 GPaccess, health cash plans, and menopause support. Wagestream helps you manageyour earnings and savings, while our Cycle2Work scheme and discounted gymmemberships encourage a healthy lifestyle.
Showing Our Appreciation
We recogniseand reward our teams through the Belfry Awards, long service recognition,loyalty rewards, and additional holidays. Enjoy generous discounts across theresort for you, friends, and family, plus everyday savings through Perkbox.Free onsite parking and complimentary meals during shifts are also provided.
Making a Difference
Sustainabilityand community are at the heart of what we do. Set within 550 acres, we areproud holders of Earthcheck, Green Tourism, and GEO certifications. Our ESG ledapproach drives meaningful community impact and charitable fundraising,alongside our commitment to environmental stewardship.
Our Values
Working heremeans being part of a supportive, values driven community. Our Belfry Beliefs –Make a Difference, Own Our Actions, Better Together, and Deliver Every Day –guide how we work, support one another, and succeed together.
#J-18808-Ljbffr…