Client Development Executive

Overview

As a Client Development Executive at BSI, you will drive growth for the Product Certification business by building a strong sales pipeline through targeted outbound campaigns and proactive client engagement. You will collaborate with cross-functional teams to convert opportunities and support customers’ compliance and market access needs. The role blends outbound outreach, campaign management, and CRM discipline to boost revenue and client retention. This position offers exposure to diverse industries and a chance to influence certification transitions and growth initiatives.

Responsibilities

• Conduct targeted outreach to existing and prospective clients via phone, Teams, and email as part of Product Certification campaigns
• Manage campaign activities, attend exhibitions, compile contact lists, and track progress
• Explain certification transition requirements and assist clients with renewal processes
• Identify new sales opportunities from client conversations and pass qualified leads to the appropriate team
• Ensure timely, professional handling of client enquiries and follow-ups as directed
• Maintain accurate records of calls, client updates, opportunities, and campaign outcomes in relevant systems
• Collaborate with sales, certification, and operations teams to support campaign delivery and enhance the client experience
• Contribute to a fast-moving sales environment with agreed activity, quality, and conversion targets

Key requirements

• Experience in sales, customer service, client support or target-driven telesales environment
• Comfort with Salesforce, Microsoft Office and digital systems
• Confident speaking with customers by phone, email or online meetings
• Organisational skills to manage follow-ups and keep accurate records
• Excellent verbal and written communication skills
• Experience in targeted sales roles
• Ability to multitask
• Proficiency in Microsoft Office (Word, PowerPoint, Excel)
• Ability to explain technical or service-based information clearly

• Positive, proactive attitude
• Willingness to learn
• Customer-focused and professional approach
• Salesforce
• Microsoft Office (Word, PowerPoint, Excel)
• CRM systems

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