Group IT Service Desk Engineer – 2nd Line + AI Tools

The Peninsula Group is seeking a Service Desk Engineer to join our London team. You will provide second line IT support, resolve issues at first contact when possible, and escalate tickets to maintain service quality across offices.

You will use ITIL processes and modern tools to improve user experience, assist with onboarding, and contribute to a knowledge base. This permanent role starts with 37.5 hours per week and offers benefits.

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