Head of Operational Resilience – Technology & BAU

Company: HSBC
Apply for the Head of Operational Resilience – Technology & BAU
Location: Sheffield
Job Description:

HSBC is seeking a Head of Operational Resilience, Technology, to embed resilience across the GCIO and move from programme delivery into scalable BAU operations. Based in Sheffield, you will mature processes, artefacts and tooling so they’re consistently adopted and measurable, strengthening incident learning across Technology and beyond.

You’ll lead a global team of around 30, govern senior stakeholders, manage vendors, and shape the operating model for the next phase of resilience maturity.

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Posted: October 15th, 2026