Senior Service Desk Analyst (2nd Line) — Lead & Improve

Digital Waffle in Leicester is seeking a Senior Service Desk Analyst (2nd Line) to act as the technical expert on the Service Desk, handling escalations, supporting major incidents and upholding service standards. This hybrid role reports to the Service Desk Manager and offers opportunity to progress into leadership.

You will mentor colleagues, share knowledge and drive continuous improvement in a fast-paced IT environment. Strong ITIL knowledge and Microsoft 365 proficiency are valued.

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