Career Opportunities: Business Operations Support Manager

Overview

In this role you drive efficiency and modernisation of our operations from the UK. You lead digital transformation to paperless reporting, working with IT and Property Accounts to streamline processes. You act as a operations partner to the Real Estate leadership team, delivering data-driven insights to optimise service delivery. You will manage the Solutions Hub’s back-office activities, uphold compliance, and optimise staffing to reduce subcontractor reliance with a strong focus on analytics and continuous improvement.

Responsibilities

• Build and manage the Google AppSheet Site Manager platform
• Transition to completely paperless reporting to drive financial efficiencies
• Collaborate on threat intelligence initiatives for the account and business
• Develop digital Service Improvement Plans for contracts
• Provide general admin support to Account/Contract Management
• Analyse raw data from CAFM systems and convert to analytic visuals for client reporting
• Ensure tablet reports are visible to the Solutions Hub team
• Participate in Mystery Shopper, Site Survey and Penetration Tests
• Prioritise own work to meet SLAs
• Maintain weekly reports in Javelin for compliance and accuracy
• Deliver client KPI results and employee care visit outcomes validated by Javelin
• Maintain and update client data in G4S systems for Assignment Details and Exceptions
• Support debt collection with Finance by providing data
• Maintain Assignment Instructions and Risk Assessments tracker
• Review site work practices for continuous improvement and propose changes
• Provide operational support and assist with client relationships as interim management solutions

Key requirements

• Experience with digital transformation and paperless reporting
• Proficiency with Javelin and Google systems
• Strong data analysis and reporting skills
• On-site auditing and compliance focus
• Ability to manage multiple tasks and SLAs
• Experience in client reporting and KPI delivery
• Knowledge of CAFM/CFAM systems
• Willingness to adapt schedule to business needs

• collaborative
• analytical
• proactive
• Google AppSheet
• Javelin
• CFAM/CAFM systems

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