Engagement Delivery Senior Manager (Project Management)

Overview

Lead complex digital transformation initiatives for Salesforce customers from mobilisation to successful implementation. You work within a delivery team alongside programme leaders, solution architects, and executives, serving as the primary contact for customers. You manage scope, schedule, budget, and quality while guiding cross-functional teams to ensure value and customer satisfaction. This role offers broad exposure to high-impact programmes and the chance to shape delivery culture in a leading AI CRM environment.

Responsibilities

• Lead end-to-end, large-scale projects across cross-functional teams
• Create and maintain integrated project plans; manage multiple workstreams and third-party suppliers
• Serve as trusted delivery contact for customer leaders; run steering committees; provide executive status reports
• Manage risks, assumptions, issues, dependencies, and project financials including forecasting and change control
• Coach and develop delivery teams; share best practices across the organisation

Key requirements

• Experience delivering large-scale software implementations or digital transformation with multiple delivery teams and suppliers
• Experience with governance, planning, financials, forecasting, change control, and executive reporting
• Experience engaging senior stakeholders and running steering committees
• Project management qualification such as PRINCE2 Practitioner, PMP or AgilePM (or equivalent)

• Stakeholder management
• Executive communication
• Leadership and coaching
• Project management frameworks and governance
• Agile/hybrid delivery knowledge
• Risk and change management

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