Account Manager

Overview

In this role you will be the primary liaison for clients, driving strategic account growth and ensuring service excellence. You’ll work closely with cross‑functional teams to align on goals, monitor financial performance, and implement improvements that strengthen client partnerships. The role combines relationship management, planning, and data-driven insights to deliver exceptional event experiences. You will operate in a hybrid UK setup, engaging with clients and suppliers to propel sustainable outcomes and growth.

Pay / Benefits

• Flexible Working
• Room to Grow
• Healthcare
• Retirement plans
• Continued education support
• Travel and hotel discounts

Responsibilities

• Engage with clients regionally and locally through meetings, communications, and industry events
• Oversee account relationships, meet client expectations, and manage BCD M&E’s financial performance
• Provide strategic input to support account development, retention, and growth
• Collaborate with internal support teams and external client teams
• Set and implement short- and long-term client goals and objectives
• Conduct regular client meetings and support Account Director in strategic reviews
• Carry out survey evaluations, analyze results, and drive continuous improvement
• Develop annual account business plans including mapping, priorities, objectives, action plans, and SWOT/gap analysis

Key requirements

• Strong communication and stakeholder engagement across levels
• Ability to analyze industry trends to drive client success
• Budget management and forecasting with accuracy
• Project management and adherence to timelines
• Collaboration with internal teams to implement reporting and technology solutions
• Ongoing management of client expectations and service levels
• Liaison between clients and internal support teams to advocate for both sides
• Organizing client networking events with suppliers to enhance relationships

• Stakeholder engagement
• Proactive mindset
• Empathy and collaboration
• Problem solving and resilience
• Technology solutions relevant to project and account management
• Reporting tools and data analytics for client management

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