Performance & Planning Manager

Overview

In this Band 8a role at Salford Royal Hospital, you will support the Director of Planning & Performance to shape the annual NCA plan and improve performance across the Trust. You will work with clinical services and corporate functions to deploy a robust performance framework, develop capacity and demand planning, and deliver credible performance reports for regulators and commissioners. You will provide expert access standards guidance and help drive a proactive, fit-for-purpose Performance function. This is a high-impact, cross-functional role with a clear mandate to turn data into actionable improvements.

Pay / Benefits

• fantastic annual leave allowance
• flexible working opportunities
• protected hours for health and wellbeing activities
• competitive benefits package

Responsibilities

• Support the production of the NCA’s annual plan
• Deploy a robust performance framework including planning, monitoring, analysing, and risk escalation
• Develop and implement NCA capacity and demand planning with clinical services
• Design, develop and maintain performance reports for customer requirements including regulatory meetings
• Ensure robust information quality and build predictive tools to identify risks and trigger preventative action
• Provide expert advice on access standards to internal stakeholders
• Attend and coordinate performance meetings, presenting reports and answering queries
• Support the development of the NCA’s Performance function to be fit for purpose and proactive

Key requirements

• Project management experience planning and organising activities to meet deadlines
• Experience synthesising complex information streams to support service plans with trajectories
• Experience of problem solving
• Substantive experience and developed knowledge in performance information management
• In-depth technical expertise of national performance targets including Urgent Care, 18 weeks, Cancer care & Diagnostic Standards
• Awareness of major legislation and policies impacting performance agenda
• Highly developed analytical skills linked to performance objectives
• Excellent communication skills for presenting complex information to diverse stakeholders
• Capacity to absorb multiple information streams quickly and act accordingly
• Knowledge of operational capacity & demand management theory and NHS tools & techniques
• Desirable: Experience setting, agreeing and auditing standards and targets
• Desirable: Experience developing and implementing policies and procedures to meet objectives
• Desirable: Management experience

• Good negotiator with the ability to influence across professions and organisations
• Decision-making and change leadership
• Planning and performance management
• Ability to work under pressure and adapt to changing priorities
• Proficient in Microsoft Outlook, Excel, Word, Access and PowerPoint (expert level)
• Ability to manipulate large datasets

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