Team Lead, Enterprise Account Management

Overview

In this role, you will lead and mentor a team of account managers to grow strategic relationships and payments revenue with Unified Commerce customers. You will streamline operations, foster cross-functional collaboration, and engage executives at all levels. You’ll help shape Adyen’s UK operations culture and develop future leaders in the organization. The position offers the chance to influence product discussions and merchant strategy while driving growth at scale.

Responsibilities

• Drive revenue growth by counseling your team on share of wallet, upsell/cross-sell, and delivering merchant insights
• Set and track clear team goals with executive-level performance reporting
• Create an inspiring, collaborative environment with feedback and training needs addressed
• Coach on strategic account planning, contract negotiations, product roadmap discussions, and executive engagement
• Provide strategic guidance to align with and influence the global payments strategy for enterprise clients
• Collaborate cross-functionally to relay merchant needs to product and development teams
• Serve as a thought leader and knowledge resource for the account management group
• Foster positive relationships with internal and external stakeholders and sustain a healthy team culture

Key requirements

• 3+ years managing teams and building executive relationships
• 7+ years in account management, business development, consulting, or related field
• Experience in enterprise payments and/or financial services and/or hospitality/retail/F&B environment
• Full professional proficiency in English

• strong negotiation skills
• excellent communication and teamwork
• leadership and people-management
• enterprise payments knowledge
• strategic account planning
• contract negotiations

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