Key Account Manager

Overview

As a Field-based Key Account Manager in the North of England, you drive profitable growth by managing key accounts and expanding the customer base. You’ll balance nurturing existing relationships with pursuing new business aligned to Puratos UK strategy. You work with cross-functional teams to deliver a seamless service through the supply chain and contribute to NPD/EPD initiatives. This role offers a chance to shape account plans, influence pricing, and lead strategic projects in a dynamic, entrepreneurial environment.

Pay / Benefits

• competitive salary up to 60,000
• Sales Incentive Plan up to 5%
• Car / Cash Allowance 6,000 per year
• Private healthcare
• Pension up to 7.5%
• 25 days annual leave + bank holidays

Responsibilities

• Own P&L and deliver budgeted growth across all business sectors, tracking metrics like volume, net sales, and margin
• Build strategic relationships with customers at multiple levels (NPD, Technical, Sales, Operations, Commercial)
• Identify and pursue new business opportunities aligned with strategic priorities and product range
• Define and implement Key Account Plans for strategically focused customers in direct sales portfolios
• Coordinate forecast accuracy and S&OP with Supply Chain to maintain service levels and reduce waste
• Collaborate with Customer Service for order processing and follow-up
• Act as a consultative contact for product applications aligned to market trends and competitor activity
• Manage pricing and renegotiations, ensuring shared accountability for products in the supply chain
• Monitor monthly results and implement corrective actions to hit targets
• Lead projects for NPD/EPD with R&D and relevant business units
• Ensure timely use of systems (CRM, Power BI, IBP Forecasting)

Key requirements

• Minimum 3 years’ commercial experience managing customer portfolios
• Willingness to travel across the North of England and within the Puratos Group
• Ability to identify and convert new opportunities into business wins
• Excellent negotiation skills and proven commercial acumen
• Knowledge of forecasting (S&OP), demand planning, budgeting, margin management, and customer relationship tools
• Proficient in Microsoft Office applications
• Ability to understand customer needs and future direction
• Strong written and verbal communication skills
• Proven team player who collaborates across levels and with cross-functional teams
• Excellent interpersonal and influencing skills
• Comfort with executing pre-determined strategy
• Strong organizational, planning, prioritization, presentation and follow-up skills
• Self-motivated and persuasive in presenting ideas and implementing them

• communication
• collaboration
• influence
• CRM
• Power BI
• IBP Forecasting

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