Account Director – Digital

Overview

As Account Director – Digital, you will lead end-to-end delivery of digital projects for corporate clients from brief to launch, including full website builds and ongoing digital programs. You’ll shape briefs for UX/UI designers, present strategic recommendations to clients, and manage relationships to ensure high-quality delivery and measurable ROI. This hands-on, client-facing role sits at the heart of the UK team, driving digital projects and cross-functional collaboration. You will work closely with teams to scale impact and maintain strong client satisfaction. The role offers meaningful opportunities to shape digital strategies for investor relations and employer-brand sites within a 56

Responsibilities

• Own end-to-end delivery of digital projects from brief to launch (including corporate-focused website builds)
• Translate client briefs into strategic guidance for UX/UI designers and oversee design/build process
• Present strategic and creative recommendations to clients with clarity
• Manage day-to-day client communications as primary point of contact
• Plan, implement and maintain digital marketing and social campaigns (organic and paid)
• Use analytics to measure performance and demonstrate ROI across digital and social channels
• Monitor and report account KPIs and ensure accurate reporting
• Manage project resourcing, budgeting and timelines to stay on track
• Address client dissatisfaction promptly and strengthen relationships
• Support new business by acting on leads and turning them into opportunities
• Ensure financial and operating processes are properly executed
• Collaborate with the UK team to foster a supportive environment

Key requirements

• Background in a communications, digital, advertising or marketing agency
• Hands-on experience delivering website projects end-to-end
• Corporate/B2B project experience preferred
• Working knowledge of analytics tools and reporting on digital/social performance and ROI
• Budget, resourcing and timeline management
• Confident presenting strategic and creative recommendations to clients
• Strong written and verbal communication and presentation skills
• Problem solving, project management and multi-tasking ability
• Collaborative team player with experience working with UX/UI designers
• Not from a commercial/ecommerce background is noted as not preferred

• Strong communication
• Collaborative teamwork
• Problem solving
• Analytics and reporting tools
• Digital project management
• UX/UI collaboration

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