Manager, Support Engineering, Identity and Access Management

Overview

As Manager II, Support Engineer, you lead the Security Support Engineering team to secure Amazon’s corporate access at scale while enabling business owners. You drive hiring, coaching, and operational excellence to meet SLAs and deliver high-quality outcomes. Your technical depth guides complex IAM challenges and you shape automation to reduce manual work. This role offers a hands-on leadership path with impact on security outcomes and team development, in a culture valuing collaboration and continuous learning.

Pay / Benefits

• flexible work culture
• extensive training and career growth resources
• inclusive team culture
• opportunities to impact security outcomes at scale
• on-call rotation
• competitive compensation (implied)

Responsibilities

• Lead and develop a team of Security Support Engineers with clear priorities and feedback
• Own the team’s operational results, meeting SLAs and quality standards
• Hire, onboard, and grow talent with development plans
• Guide investigations and remediation of security decisions, escalate risks when needed
• Optimize workflows and drive automation to reduce manual effort
• Collaborate with Security Engineers and stakeholders to align on priorities
• Monitor and improve team security metrics to drive performance

Key requirements

• Experience hiring, developing, and managing high-performing technical teams
• Background in technical support or software development and web security
• Experience with Linux
• Proficiency in at least one modern programming/scripting language (Python, Java, Scala, NodeJS)
• Experience with security domains such as IAM, incident response, cloud security, threat intelligence, or penetration testing
• Ability to manage competing priorities and use metrics for decisions
• Bachelor’s degree in CS/Engineering/Cybersecurity or equivalent knowledge
• Hands-on AWS or cloud security experience (preferred)
• Strong communication skills with technical and non-technical audiences
• Ability to lead through ambiguity while maintaining an inclusive environment

• Leadership and people development
• Strong communication across levels
• Collaborative mindset
• Linux
• Python/Java/Scala/NodeJS
• Identity and Access Management

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