Overview
In this Account Director role, you will lead strategic partnerships with our largest customers to drive growth and value. You’ll act as a trusted adviser at executive level, coordinating cross-functional teams to shape account plans and unlock opportunities. You’ll influence outcomes through high-impact conversations and a clear pathway to long-term collaboration. This role offers a chance to shape partnerships, scale value delivery, and contribute to TD SYNNEX’s mission of trusted, collaborative growth.
Pay / Benefits
- Hybrid working
- Private healthcare
- Matched pension
- Enhanced parental & family leave
- Moments that matter paid time off
- Diversity, Equity & Inclusion initiatives
Responsibilities
- Develop and grow a portfolio of large, strategic accounts with complex needs
- Build trusted advisor relationships with key decision makers through face-to-face engagement
- Form and execute strategic account plans to drive growth and deliver value
- Negotiate high-value customer opportunities with confidence and credibility
- Identify incremental business opportunities through strong customer relationships
- Coordinate internal resources across sales, operations, and specialist business units
- Lead board-level engagement activity aligned to customer objectives
- Deliver value propositions that balance customer needs with margin expectations
- Gather insights through account profiling and analysis to maximise opportunities
- Ensure accurate reporting and pipeline management in CRM systems
- Promote and drive adoption of TD SYNNEX’s e-commerce platform
- Maintain and improve customer Service Level Agreements
Key requirements
- Industry or direct customer experience
- Mastery of assigned product/service lines and broad understanding of TD SYNNEX’s portfolio
- Expert knowledge of services programs and processes across multiple brands
- Outstanding customer relations skills with gravitas and business credibility
- Ability to influence favourable outcomes in C-level scenarios
- Strong presentation skills – succinct, convincing, and impactful at all levels
- Excellent sales skills including negotiation and driving results
- Strategic planning capability and commercial acumen
- gravitas and business credibility
- influence at C-level
- strong presentation skills
- CRM systems
- e-commerce platform adoption
- pipeline management
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