Manager, Retail Media

Overview

In this role you lead the Retail Media team to deliver high-quality on-site campaigns for retailers and marketplaces, driving performance, client satisfaction, and growth of the RM practice within the agency. You steward process, timelines, and best practices while developing talent and collaborating with cross-functional teams. You shape RM delivery through data-driven decisions and technology, including AI tools, to exceed client expectations. This role combines leadership, strategic oversight, and hands-on excellence to advance the Retail Media offering.

Responsibilities

• Lead and develop the RM team to industry-leading standards
• Ensure timely delivery and high-quality work across all clients
• Monitor results against forecast and provide strategic improvement direction
• Challenge briefs to ensure top-quality, timely outputs aligned with agency values
• Implement and manage client processes including reporting and finance
• Remain expert in relevant tools and technology used in RM
• Create and maintain project/account development plans for clients
• Align work with clients’ overall strategy and KPIs
• Forecast delivery for existing and new clients against KPIs
• Contribute to RM product growth through projects and knowledge sharing
• Train new starters and junior team members
• Support the wider growth of the RM channel within the agency

Key requirements

• Experience in a Retail or Commerce Media environment, ideally in an agency
• At least 3 years of relevant experience
• Minimum 18 months in team management/mentoring
• Experience with third-party tools such as Skai and Pacvue (preferred but not essential)
• Experience with tools like Profitero, Helium10, Shalion and DataImpact (useful but not essential)
• Strong numeracy and literacy; excellent analytical, problem-solving, and communication skills
• Ability to work under pressure and meet short deadlines
• Proficiency in Microsoft Excel, PowerPoint and Word; familiarity with AI tools/LMMs (e.g., Copilot)

• Aptitude for building and maintaining relationships
• Creative and proactive in problem-solving
• Excellent communication and presentation skills
• Microsoft Excel, PowerPoint, Word
• Copilot or similar LLM tools
• Programmatic, AV and Paid Social knowledge

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