Housing Client Relationship Manager

Overview

In this Account Manager role within Gallagher’s Housing Division, you will nurture and manage mid-to-large housing client relationships while coordinating across Broking, Claims and Accounts. You will steer renewal cycles, negotiate terms, and ensure compliant service delivery aligned with FCA standards. The role combines client service excellence with market awareness to deliver optimal outcomes for diverse clients. You’ll work in a fast-paced, collaborative environment that values teamwork, curiosity, and ownership of your impact.

Pay / Benefits

• Competitive compensation
• Comprehensive benefits programs
• Career development opportunities
• Collaborative, people-first culture
• Global reach with local impact

Responsibilities

• Manage end-to-end renewal process including submissions and risk information gathering
• Negotiate renewal terms and explore alternative markets; support client presentations
• Prepare renewal and mid-term documentation with internal teams
• Produce risk presentations, review quotations, and compare cover for best client outcomes
• Ensure client data is accurate, compliant, and recorded in internal systems
• Support PRISM requirements and maintain clear audit trails
• Liaise with insurers and internal stakeholders to resolve queries and secure favorable terms
• Manage policy lifecycle from placement to post-placement follow-up
• Handle client queries efficiently with high service standards
• Support credit control and account queries with timely resolutions and escalation when needed

Key requirements

• Strong experience in commercial/corporate insurance account management
• Comfort dealing with mid-corporate and large, complex risks
• Proactive, client-focused approach with excellent relationship management
• Ability to prioritise workloads and meet deadlines in a regulated environment
• Solid understanding of insurance products, markets (including Lloyd’s/London Market) and risk principles
• High attention to detail with focus on accuracy and compliance
• Experience working to SLA targets and performance metrics
• Excellent communication, negotiation and analytical skills
• Collaborative mindset and willingness to support wider team objectives
• Holding or working towards a CII qualification (Cert CII / Dip CII / ACII)
• GCSEs (Maths and English)
• Strong MS Office skills
• Full eligibility to work in the UK
• Flexibility to attend client meetings (in person or via Teams)

• Client-focused
• Relationship management
• Collaborative mindset
• Strong communication
• Negotiation
• MS Office

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