Escalations Manager, Customer Service Excellence

Live Nation is seeking an exceptional Customer Services Manager to lead the Escalations team, handling complex complaints across touring and festival portfolios. You will gather facts, build case files, draft fair responses, and liaise with the ADR service to manage submissions and deadlines.

The role requires strong investigative and stakeholder management skills, the ability to work under pressure, and a focus on data protection and process improvement.

#J-18808-Ljbffr…