Director, Product Management

Overview

As the Director of Product Management in Mastercard’s In-Person Acceptance group, you will own the programmatic foundation for Tap to More and new contactless acceptance initiatives. You will guide governance, enable scalable processes, and drive programs from concept through pilot to commercialization across regions. You’ll collaborate with security, product, and partner teams to evolve roadmaps and adoption. This role offers the chance to shape how merchants and consumers experience in-person payments at scale.

Responsibilities

• Define and evolve program rules, processes, and docs for Tap to More and new in-person acceptance programs (guides, enrollment, go-to-market materials)
• Oversee pilot onboarding, lifecycle tracking, and readiness across regions from intake to launch and commercialization
• Enable new use cases with third-party partners and internal teams, coordinating with Security, MACS, MDES, Send to advance roadmaps
• Maintain relationships with fintechs, solution providers, PSPs and industry partners to ensure compliance and identify opportunities
• Translate complex technical concepts for executive, commercial, and partner audiences
• Manage ambiguity and build structure where playbooks are not yet established

Key requirements

• Strong payments industry knowledge across in-person acceptance, contactless, mobile POS, tokenization, authentication, or acquiring value chain
• Proven cross-functional leadership and stakeholder influence in a global matrix organization
• Excellent written and verbal communication and presentation skills
• Ability to operate in ambiguity and manage multiple complex projects simultaneously
• Strategic thinker and problem solver with end-to-end delivery focus
• Technical fluency with industry standards and certification processes (EMVCo, PCI, MPoC, MTIP) is a plus

• cross-functional leadership
• clear communication
• adaptability and comfort with ambiguity
• tokenization
• authentication
• EMVCo

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