Mental Health Act Team Manager

Overview

In this role you lead the busy Mental Health Act Office, guiding a multi-band team to ensure lawful, timely and compassionate MHA processes. You will work closely with professionals, service users and relatives, translating complex mental health law into day-to-day practice. You’ll drive a high-performing, well-organised environment and handle difficult conversations while safeguarding compliance and quality. The role offers impact through governance, data insight and cross-team collaboration. This is a pivotal leadership position shaping MHA delivery at scale.

Responsibilities

• Direct line-management of team leaders and overseeing Band 5/4 coordinators
• Oversee supervision, appraisals, and handling complaints and incidents
• Lead on MHA documentation, investigations, and compliance reporting to directorates
• Ensure effective use of clinical information systems, databases, diaries, deadline-tracking and MS Office tools
• Provide accurate updates on MHA compliance to senior leaders
• Coordinate with MCA lead and SLA support manager within a centralised team
• Engage with service users, carers, professionals, solicitors, and tribunal members
• Support change management and ongoing service development initiatives

Key requirements

• Significant clinical or management experience
• Experience supervising staff and resolving cross-organisational disputes
• Project management skills
• Ability to analyse complex data and report findings
• Experience administering and coordinating MHA applications and documentation
• Knowledge of Mental Health legislation and NHS trust requirements for compliance
• Ability to use Trust information systems and IT packages

• Excellent verbal and written communication
• Strong leadership and motivational skills
• Ability to engage in difficult conversations
• Experience with clinical information systems
• Proficient in databases, diaries, MHA deadline-tracking systems
• Data interpretation and reporting

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