Product Coordinator – Small Group Tours & Cruises

Job Description

n

About PerryGolf

n

n

PerryGolf is a leading international luxury golf travel company, creating exceptional golf experiences for clients travelling throughout the world.

n

n

Our escorted travel portfolio includes luxury golf cruises and small group tours across the UK & Ireland, Europe, Australia, New Zealand, Japan, South America and beyond.

n

n

We are looking for a highly organised, proactive and personable Product Coordinator to join our Product Team in Helensburgh.

n

n

About the Role

n

n

Reporting to the Product Manager, the Product Coordinator will support the planning, coordination and delivery of PerryGolf’s portfolio of Small Group Tours and Golf Cruises.

n

n

This is a varied operational role combining travel planning, events management and logistics, involving golf courses, hotels, transportation, restaurants, sightseeing, guides, special events and cruise operations.

n

n

You will work with suppliers and Destination Management Companies around the world, helping turn itineraries into fully coordinated programmes ready for our guests to travel.

n

n

The successful candidate will be comfortable managing several programmes simultaneously, taking ownership of their work and identifying and resolving issues before they become problems.

n

n

Key Responsibilities

n

n

You will work closely with the Product Manager and wider PerryGolf team to:

n

n

n
• Coordinate arrangements for escorted tours and golf cruises, including golf courses, hotels, transportation, restaurants, guides, sightseeing and other programme services.

n

• Confirm and maintain bookings with suppliers and Destination Management Companies.

n

• Coordinate special events and group functions, including welcome dinners, receptions, tournament arrangements and private dining.

n

• Establish detailed operational timings around ship arrivals and departures, golf tee times, travel distances, flights and programme schedules.

n

• Maintain accurate planning and operational information across multiple programmes and departures.

n

• Communicate with suppliers regarding group numbers, timings, requirements, programme updates and final arrangements.

n

• Prepare final operational information including guest lists, golf pairings, transportation requirements, programme timings and supplier instructions.

n

• Liaise with cruise partners and onboard teams regarding PerryGolf golf groups.

n

• Review supplier invoices and assist with supplier payments.

n

• Prepare information and documentation for PerryGolf Tour Hosts.

n

• Work with Tour Hosts and suppliers to resolve operational issues before and during programmes.

n

• Review guest and host feedback and help identify improvements for future programmes.

n

• Maintain strong relationships with international suppliers and partners.

n

n

n

What We’re Looking For

n

n

We are looking for someone who:

n

n

n
• Has excellent organisational skills and strong attention to detail.

n

• Can confidently manage multiple programmes, deadlines and priorities.

n

• Takes ownership of tasks and follows them through to completion.

n

• Is proactive, dependable and comfortable solving problems.

n

• Communicates professionally and confidently with suppliers, colleagues and international partners.

n

• Has strong written and verbal communication skills.

n

• Is comfortable working with invoices, multiple currencies and operational information.

n

• Is confident using Microsoft Office, particularly Excel, Outlook and Word.

n

• Is comfortable working with databases and learning new technology.

n

• Remains calm and practical in time-sensitive situations.

n

• Understands the high standards required in luxury travel and events.

n

• Works well both independently and as part of a small team.

n

n

n

Experience

n

n

Candidates must have a minimum of five years’ professional, office-based experience.

n

n

Experience within travel, hospitality, events management, tour operations or logistics would be a strong advantage.

n

n

Experience coordinating suppliers, venues or multi-part projects would also be beneficial.

n

n

Knowledge of golf is useful but not essential. A willingness to learn about the game, golf destinations and the requirements of travelling golfers is more important.

n

n

Location & Working Arrangements

n

n

The role is based at our office in Helensburgh, Scotland, and applicants should currently live within approximately one hour of the office. This is primarily an office-based role, with the expectation that the successful candidate will work from our Helensburgh office on a regular basis. Limited flexibility for occasional home working may be considered by agreement.

n

n

Working hours are Monday to Friday, 9:00am–5:30pm, with a one-hour lunch break.

n

n

Due to the international nature of the role, there may occasionally be a requirement for some flexibility outside normal working hours when programmes are operating.

n

n

Compensation & Benefits

n

n

n
• Competitive salary, dependent upon experience.

n

• 28 days’ annual leave, inclusive of UK public holidays.

n

• Opportunity to work within a small, experienced international travel team.

n

• Exposure to some of the world’s leading golf clubs, hotels, cruise companies, venues and destination partners.

n

• A varied role with the opportunity to take increasing responsibility as your experience develops.

n

n

n

How to Apply

n

n

Please send your CV, together with a short covering note, to the listed email address.

n

n

In your application, please confirm that you:

n

n

n
• Currently live within approximately one hour of Helensburgh; and

n

• Have a minimum of five years’ professional, office-based experience.

n

n

n

We would also welcome a brief note on why you feel your experience is a good fit for the role.

n

n

n

n

n

…