Staff Content Designer – Business Account Experience

Overview

As Staff Content Designer, you will shape the Wise business account experience by collaborating across product, design, analytics, and engineering to improve onboarding, adoption, and feature usage. You’ll explore AI-enabled solutions and set content quality standards to help businesses start fast and get the most from Wise. Your work will influence product direction, elevate content, and drive customer-centered outcomes in a fast-moving environment.

Responsibilities

• Collaborate with product designers, analysts, PMs and engineers to improve the business account experience
• Identify opportunities to drive awareness and adoption of key account features
• Explore how AI and emerging technologies can support business customers to set up and use their accounts
• Influence the team to increase customer-centeredness and improve content quality
• Build empathy with customers to understand their needs
• Own content projects end-to-end from concept to delivery
• Shape the overall experience of using the Wise business account
• Deliver meaningful impact and ship quality work
• Define what good content looks like within the team and help raise standards

Key requirements

• Senior-level Content Designer with hands-on UX/content design experience
• Portfolio showing information architecture and UX copy
• Influential, proactive and able to work with autonomy
• Comfort navigating complexity and ambiguity in a fast-paced environment
• Trusted partner with strong cross-functional relationships
• Empathetic toward customers and colleagues

• empathy
• collaboration
• initiative
• content design
• information architecture
• UX copywriting

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