Head of Workplace Operations – Busy Global Investment Firm

Overview

In this senior role you will own the operational infrastructure for a fast-growing global investment business, shaping how the office supports performance and client service. You will lead workplace operations, facilities, vendor and budget management, and executive support, ensuring seamless, high-standard environments. You will work closely with senior stakeholders to drive efficiency, risk management, and a premium employee experience. The role offers visibility, strategic influence, and the opportunity to build scalable processes and a high-performance culture.

Responsibilities

• Oversee day-to-day business administration and workplace operations
• Manage reception, switchboard, mail, couriers, travel, catering, events, meeting rooms and office supplies
• Maintain consistently high standards across all aspects of the workplace
• Lead and develop reception, security, cleaning, maintenance and workplace support teams
• Oversee recruitment, training, scheduling and performance management
• Create a culture of accountability, professionalism and exceptional service
• Take overall responsibility for the physical workplace environment
• Oversee maintenance, desk moves, fit-outs, access control, security and building services
• Lead workplace projects and improvements while minimising disruption to the business
• Ensure compliance with relevant Health & Safety, fire, legal and regulatory requirements
• Manage First Aider and Fire Warden arrangements
• Ensure appropriate contractor documentation, NDAs and operational controls are maintained
• Build and maintain strong relationships with landlords, suppliers, contractors and service providers
• Negotiate contracts, manage service levels and oversee renewals
• Drive commercial value while maintaining exceptional standards
• Prepare and monitor operational and workplace budgets
• Manage expenditure and capital projects
• Identify opportunities to improve efficiency, reduce costs and enhance processes
• Provide regular operational and management reporting
• Work closely with senior stakeholders on workplace strategy, projects and business improvements
• Act as a trusted adviser on operational and workplace matters
• Support business continuity and disaster recovery planning
• Maintain robust procedures to protect employees, visitors, assets and premises
• Work closely with relevant security and building management partners
• Oversee new joiner and leaver processes
• Manage visitors, client hosting, events, corporate gifts and the wider workplace experience
• Ensure the workplace consistently reflects a premium, professional and high-performance culture
• Develop and maintain operational policies, procedures and manuals
• Ensure internal workplace information remains accurate and accessible
• Continuously identify opportunities to improve workflows, controls and communication

Key requirements

• Extensive experience in workplace operations, business administration, facilities or corporate services
• Proven leadership experience within a complex, high-performance corporate environment
• Experience managing people, suppliers, contractors and significant budgets
• Strong commercial awareness and a proven ability to deliver efficiencies without compromising quality
• Excellent knowledge of facilities, health & safety, security, compliance and business continuity
• Exceptional organisational skills and the ability to manage multiple priorities effectively
• The confidence, credibility and gravitas to work closely with senior executives
• A proactive, hands-on and solutions-focused approach
• Exceptional attention to detail and consistently high standards
• Degree educated

• strong leadership
• excellent communication
• problem solving
• facilities management
• health & safety compliance
• business continuity planning

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