Transport Customer Account Manager

Overview

As a Transport Customer Account Manager, you will coordinate daily transport requirements, act as the main point of contact for customers, and resolve operational issues in a fast-paced Aston operation. You will liaise with transport operations and planning teams to maintain service levels and proactively inform customers. You’ll build strong relationships and maintain records in the transport management system, producing Excel-based reports. This role offers a dynamic, customer-facing environment with opportunities to make a meaningful impact on service delivery.

Responsibilities

• Manage daily customer transport volumes and ensure plans are effectively communicated
• Serve as the main contact for customer queries, updates and service issues
• Liaise with transport operations and planning teams to resolve challenges and uphold service levels
• Monitor transport movements and proactively keep customers informed
• Build and maintain strong relationships with customers and internal stakeholders
• Maintain accurate records in transport management systems and generate reports using Microsoft Excel
• Collaborate with the wider team to ensure smooth and efficient operations

Key requirements

• Experience in transport or logistics
• Strong customer service and relationship-building skills
• Proficiency with Microsoft Excel for reporting
• Ability to coordinate daily transport requirements
• Knowledge of transport planning or related experience (advantageous)

• customer-focused
• organised
• proactive
• strong communicator
• Microsoft Excel
• transport management systems (TMS)

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