Field Applications Scientist – Customer Support

Overview

In this role you enable ONI customers to fully leverage the Nanoimager, guiding adoption and value realization. You work closely with service, sales, and product teams to translate complex biology into practical workflows and provide advanced training. You’ll shape customer success through hands-on support, onboarding, and knowledge-building materials. Your work helps push scientific understanding while supporting renewal and expansion opportunities.

Pay / Benefits

• Competitive salary
• 28 days annual leave + holidays + wellbeing days
• Private healthcare and dental coverage
• Inclusive culture
• Mental health support (Health Assured)
• Pension scheme (People’s Pension)

Responsibilities

• Provide post-install applications training and ongoing scientific support
• Troubleshoot workflow, sample, acquisition, and application issues with Service and Product teams
• Drive customer adoption and utilization of ONI workflows
• Conduct advanced workflow training and support customer onboarding
• Identify at-risk customers and coordinate corrective actions with Customer Success & Service leadership
• Contribute to renewals by demonstrating scientific and operational value
• Identify legitimate expansion opportunities and hand them to Sales
• Develop reusable training, knowledge-base, and support materials
• Capture customer feedback and communicate recurring needs to Product and Commercial teams

Key requirements

• PhD or equivalent experience
• Strong microscopy, imaging, or relevant applications background
• Demonstrated customer-support, training, and scientific communication skills
• Ability to translate complex science into practical, repeatable workflows
• Strong collaboration across Service, Sales, Product, and Applications
• Travel up to 25% for installations across UK and Europe

• collaboration
• scientific communication
• problem-solving
• microscopy
• imaging
• workflow development

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