Head of Customer Success – Healthtech (Remote/Hybrid)

Dyad is seeking a Head of Customer Success to lead a small team serving GP practices and PCNs with BetterLetter. You will own onboarding, drive product adoption, and lead strategic account reviews to grow revenue within the customer base, expanding into new markets.

The role requires deep understanding of UK primary care, strong people leadership, and a track record in customer success and retention. You will collaborate across Product, Engineering and Commercial teams to ensure long-term

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