Technical Services Manager

Overview

In this role, you lead the technical services function for an innovative pyrolysis technology business, transitioning from pilot-scale to commercial deployment. You own deployment, commissioning, operation and ongoing development of systems, blending practical engineering with customer support and service capability. You will shape processes, standards and the team to support future growth while ensuring reliable plant performance across sites. This is a hands-on leadership role with impact across installation, maintenance and technical development.

Responsibilities

• Develop and lead the technical service and aftersales support capability for the process equipment
• Provide hands-on technical support at customer sites, diagnosing faults and coordinating repairs and maintenance
• Establish service procedures, preventive maintenance schedules and technical documentation
• Support customers with operation optimization and best practice guidance
• Develop remote and on-site support arrangements as installations grow
• Build strong customer relationships and act as the main technical contact during equipment operation
• Lead installation and commissioning activities for commercial tyre pyrolysis systems
• Oversee equipment installation ensuring compliance with drawings and quality requirements
• Conduct system testing, startup, validation and troubleshooting
• Create commissioning procedures, startup protocols and handover documentation
• Drive deployment of the first commercial-scale installation and set standards for future projects
• Operate the pilot plant, performing maintenance, fault finding and routine inspections
• Support monitoring, data collection and operational reporting
• Collaborate with engineering/R&D to improve equipment design and reliability
• Review manufacturing and supplier quality, advise on deviations and FAT readiness
• Establish scalable technical services processes, standards and systems
• Identify future resource needs and support recruitment of service/commissioning staff

Key requirements

• Experience with industrial process equipment and engineered systems
• Hands-on installation, commissioning, maintenance and troubleshooting experience
• Strong understanding of mechanical and/or process systems and fault diagnosis
• Experience delivering technical support in operational or customer-facing contexts
• Ability to read and interpret engineering drawings and specifications
• Structured approach to maintenance planning and continuous improvement
• Excellent communication and stakeholder management skills
• Willingness to travel frequently within the UK and occasionally internationally

• Strong communication
• Customer-focused mindset
• Cross-functional collaboration
• Installation, commissioning and maintenance of process plant
• Fault diagnosis and performance improvement
• Process optimization and operational best practices

…