Estates Contracts, Assurance and Governance Manager

Overview

In this role you will lead contracts assurance, governance, and performance across the Capital Estates and Facilities Directorate, providing specialist advice on contract performance and risk Management. You will work with technical and operational teams to transform performance data into actionable insights, driving improvements and ensuring compliance with NHS standards. You will coordinate contract meetings, SLAs, and procurement oversight to support service development and continuous improvement. This is a strategic, cross‑functional role that shapes how contracts deliver value and compliance at scale, with a clear focus on governance and performance. You will engage with senior managers

Responsibilities

• Lead operational contract management and supplier performance monitoring to ensure alignment with contracts and KPIs
• Develop and maintain governance, assurance and reporting frameworks for meaningful performance insight
• Lead development of performance dashboards, compliance reports and assurance systems across Estates and Facilities
• Act as Directorate lead for assurance reporting related to PAM, ERIC, PLACE, CQC and statutory compliance
• Provide specialist advice on contract governance, procurement, financial performance, risk management and service improvement
• Lead assurance reviews, compliance audits and supplier performance evaluations to identify improvement opportunities
• Support procurement and tender processes, contract renewals and strategic planning
• Maintain contract register, track renewals, break clauses and KPIs
• Coordinate routine supplier performance reviews against SLAs and capture actions and risks
• Contribute to directorate planning cycles by advising on contract performance and future service requirements
• Collate and benchmark pricing and escalate commercial risks

Key requirements

• Substantial experience in operational contract management including KPIs/SLAs, supplier meetings and performance improvement
• Experience monitoring budgets, invoice/PO workflows and financial forecasting
• Experience producing performance dashboards, reports and audit evidence
• Working knowledge of NHS procurement/SFIs or equivalent public sector rules
• Strong analytical skills to interpret data and derive insights
• Excellent stakeholder engagement, influencing and written communication
• Ability to plan and organize multiple activities to meet deadlines

• stakeholder engagement
• analytical thinking
• communication
• Advanced Microsoft Excel and reporting skills
• NHS procurement/SFIs knowledge
• data interpretation and reporting

…