Patient Services Administrator

Overview

In this full-time role, you will be the first point of contact for patients at Newlands Medical Centre, delivering high-quality reception and admin support to the multidisciplinary team. You will manage the appointment system, handle communications, and liaise with patients, staff, and external providers. Training is available for EMIS/Systm1 as needed. You’ll contribute to a patient-centred, efficient practice that supports staff and maintains professional standards. This is an opportunity to shape patient experience in a busy GP environment.

Pay / Benefits

• supportive working environment
• Investors in People Gold Award
• staff social events
• permanent contract
• full-time role

Responsibilities

• Provide thorough reception and administrative support to the practice
• Use the appointment system effectively, including care navigation
• Handle electronic and paper information processing
• Act as central contact point for patients and disseminate information
• Liaise with multidisciplinary team and external agencies
• Answer calls, take messages, and manage inquiries
• Inform patients about charges for private services and issue receipts
• Scan documents according to guidelines
• Complete tasks promptly and maintain mandatory training

Key requirements

• Good timekeeping and punctuality
• Empathy and cultural sensitivity
• Excellent customer service experience
• Computer literacy in Office 365 (Teams/Excel/Word)
• Strong listening, attention to detail, and accuracy
• Professional verbal and written communication
• Excellent spoken and written English
• Flexibility and adaptability in a changing environment
• Ability to work under pressure and as part of a team
• Ability to multi-task and prioritise
• Experience using EMIS (desirable)
• Experience using Systm1 (desirable)
• Knowledge of medical terminology (desirable)

• Empathy
• Communication
• Teamwork
• Office 365
• EMIS (desirable)
• Systm1 (desirable)

…