Hospital at Home Service Manager

Overview

In this role you will lead the hospital-at-home services, ensuring safe, high-quality delivery across Virtual Wards, IV at Home, Urgent Wrap Around Care and Call Before Convey. You will manage clinical capacity, coordinate staff, and monitor KPIs in collaboration with the Clinical Leadership Team to sustain scalable, home-based care. This is a hands-on leadership role shaping service delivery, governance, and performance in a dynamic, innovative setting. You will contribute to a patient-centered, integrated care approach that keeps people well at home.

Pay / Benefits

• Permanent contract
• Full-time role
• Salary 31,500 to 34,600 per year
• Unsocial hours uplift 15% (Sat) / 25% (Sun & Bank Holidays)
• Career development and governance involvement
• Home-based and community service delivery

Responsibilities

• Oversee operational delivery of hospital-at-home services ensuring safety and quality
• Manage staff rotas, visiting lists, service capacity and clinical workload
• Provide data to demonstrate service performance and drive improvements
• Foster a positive, collaborative culture and staff engagement
• Line manage the Service Coordinator Team with supervision and development
• Recruitment, induction and onboarding of new staff
• Represent services at governance and delivery meetings; liaise with partners
• Incident reporting, investigation and corrective action in partnership with risk/ governance
• Sign off payroll submissions, invoices and expenses
• Conduct monthly audits for compliance and action planning
• Handle escalated queries from patients and families; manage complaints and incidents
• Contribute to policy/procedure development to improve operational effectiveness
• Participate in on-call management and deputise for Operations Manager when required
• Work across a 7-day rota including evenings, weekends, and bank holidays
• Undertake other duties commensurate with the role and align with NHS policies

Key requirements

• Proven management experience delivering services and staff management
• Line management including sickness absence, annual leave, and rosters
• Experience in supervision and appraisals with staff
• Collaborative working across professions and services
• Change planning and implementation experience
• Eligible to work in the UK; DBS check
• Ability to work across seven days, including evenings and bank holidays
• On-call rota participation across seven days

• Positive, professional and respectful attitude
• Autonomous working style with minimal supervision
• Strong decision-making with attention to detail
• Excel
• Microsoft Teams
• Word

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