Revenue Operations Manager

Overview

In this role you will align Marketing, Sales and Customer Success to create a seamless customer lifecycle, from lead generation through renewal. You will own cross-functional processes, optimize handoffs, and establish scalable operating rhythms to support growth. You’ll implement and adopt systems and playbooks, partnering with Finance and Analytics to drive data-driven decisions. This is a hands-on role blending systems expertise with commercial thinking within a fast-growing EdTech SaaS environment.

Pay / Benefits

• free breakfast
• snacks and fresh fruit
• 2 free lunches per week
• private health insurance
• flexible working hours
• hybrid/remote model

Responsibilities

• Improve the customer lifecycle by owning cross-functional processes and handoffs across Marketing, Sales and Customer Success (lead progression, onboarding, renewal)
• Coordinate ownership and operating processes behind the target account list
• Lead marketing systems governance: HubSpot handover, setup documentation, day-to-day operations, campaign tracking standards, integrations and data quality
• Coordinate reporting and revenue processes: define reporting requirements with Marketing and Customer Success, collaborate with Decision Intelligence and Finance on analytics and revenue tracking
• Build consistent ways of working: own Revenue Operations documentation, SOPs and playbooks; train teams; leverage AI tools to improve workflows and efficiency

Key requirements

• 3–5 years’ experience in Revenue Operations, Sales Operations, GTM Operations or related Marketing Operations in SaaS/EdTech/subscription
• Understanding of how Marketing, Sales and Customer Success collaborate across acquisition, conversion, retention and expansion
• Hands-on experience with HubSpot and/or Salesforce (workflows, configurations, data flows)
• Experience turning business needs into clear operational requirements and improving cross-functional processes
• Strong communication and stakeholder management, able to challenge assumptions and influence without formal authority
• Experience with dashboards and reporting, data validation and decision-support
• Ability to create practical documentation and drive adoption of processes and systems

• communication
• stakeholder_management
• analytical_thinking
• HubSpot
• Salesforce
• workflows

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