Data Officer

Overview

In this role you will provide essential data support to the CHC Operations team, ensuring accurate and well-managed information across case-management systems. You will work with clinical, operational and business colleagues to interpret data needs, produce reports and support statutory reporting. Your focus on data quality and governance helps drive better patient outcomes across Norfolk and Suffolk. You will adapt to changing priorities and contribute to continuous improvements in data processes and reporting tools. This is a chance to join a mission-driven NHS team improving care access and reducing inequalities.

Pay / Benefits

• flexible working
• permanent contract
• Agenda for Change Band 5
• professional development commitment
• salary £32,073–£39,043 per year

Responsibilities

• Provide comprehensive data support to the CHC service, maintaining and validating electronic case-management systems and databases
• Identify and resolve data-quality issues; monitor activity, performance and statutory requirements
• Produce routine and ad hoc reports; respond to information requests with clear findings
• Ensure records are complete, consistent and updated in a timely manner
• Collaborate with clinical, operational and business colleagues to interpret data requirements
• Improve data processes and reporting tools; maintain documentation and audit trails
• Process personal and sensitive information in line with information-governance requirements
• Adopt a flexible approach, prioritising and providing data support across the service as needed

Key requirements

• Degree level (or equivalent experience) in a relevant subject; knowledge of administrative procedures, project management or information analysis
• Desirable: basic knowledge of project principles; public sector experience; strong IT systems knowledge
• Proficient in IT software; Outlook, Word, Excel, PowerPoint
• Strong communication skills for complex information; problem solving; ability to manage projects and meet financial targets
• Ability to manipulate information; advanced keyboard skills; work independently and manage workload to tight timelines
• Confidentiality, integrity, professional demeanor; commitment to professional development

• clear communication (oral and written)
• problem solving and adaptability
• time management and prioritisation
• data analysis and reporting
• information governance and data quality management
• case-management systems

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