Service Engineering Manager

Overview

In this role you guide a team of Service and Automation Engineers to deliver reliable, scalable services and automation for Microsoft Advertising. You work across Product, Engineering, Support and Sales to align customer needs with engineering priorities, driving responsible AI initiatives and operational excellence. You influence investments through Voice of the Customer insights and incident learning, shaping the future of advertising services. This is a hands-on leadership role focused on impact, collaboration and continuous improvement.

Responsibilities

• Lead and develop a team of Service and Automation Engineers with clear outcomes and inclusive growth opportunities
• Provide technical direction for scalable, secure services and automation using C#, .NET and Azure
• Ensure service health and operational performance with the right tools and processes
• Build partnerships across Product, Engineering, Support, Sales and business teams to align customer needs with priorities
• Advocate for customers by translating feedback into technical priorities and product investment
• Translate operational insights into prioritized engineering work and product improvements
• Lead incident management, root-cause analysis and post-incident learning for durable improvements
• Drive automation, self-service capabilities and guardrails to improve reliability and reduce manual work
• Guide responsible AI adoption, including copilots and LLM integrations with proper evaluation and safety
• Use data to measure impact and guide investment decisions on engineering improvements
• Raise engineering standards for quality, security, privacy and inclusion
• Protect customers and marketplace by monitoring signals to detect fraud and safeguard ROI
• Manage third-party vendors and ensure delivery against SLAs and contracts

Key requirements

• Bachelor’s degree in a related field or equivalent experience
• People management or technical leadership experience
• Experience leading software engineering, service engineering or automation teams in production
• Proficiency in Python, C# or JavaScript (or equivalent) and automation
• Knowledge of SDLC, Agile, design reviews, source control, testing and deployment
• Experience with digital advertising technologies and industry trends (search, display, native, video)
• Strong communication skills to explain technical issues and risk to diverse stakeholders
• Experience applying automation or AI to operational workflows with a focus on security and responsible use
• Ability to drive cross-functional, multi-team initiatives and ownership of complex problems
• Track record of developing engineers and building inclusive, high-performing cultures

• collaboration
• leadership
• communication
• C#
• .NET
• Microsoft Azure

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